We want you to be confident in what you buy. Because our products are digital and delivered instantly, the following rules apply.
14-day satisfaction guarantee
If a product doesn't meet your expectations, email support@smartalphaanalyst.io within 14 days of purchase with your order number and a brief reason. We'll issue a full refund to your original payment method.
How refunds are processed
Payments and refunds are handled by our payment provider, Stripe. Approved refunds are issued automatically to your original payment method and typically appear on your statement within 5–10 business days, depending on your bank. You'll receive an email confirmation from Stripe when the refund is issued.
Disputes and chargebacks
If something goes wrong, please email us first — we can almost always resolve it faster than a chargeback. If you do file a dispute with your bank, Stripe handles the process on our behalf.
What isn't refundable
- Requests made more than 14 days after purchase.
- Repeated refund requests across multiple orders, where the pattern suggests the guarantee is being used to obtain products for free.
Defective or wrong file
If a download is broken, corrupted, or clearly not what was described, contact us at any time and we'll fix it or refund you in full — your choice.
How to request a refund
- Email support@smartalphaanalyst.io from the address on your order.
- Include your order number and the product name.
- We'll respond within 2 business days. Approved refunds are processed by Stripe and typically arrive within 5–10 business days.
Consumer rights
This policy is offered in addition to any statutory rights you have under your local consumer protection law, which are not affected.
This document is provided as a starting template and should be reviewed by a qualified attorney in your jurisdiction before commercial launch. It does not constitute legal advice.